Job Description

Objectives and Responsibilities:

• Maintains a positive, empathetic, and professional attitude towards guests, brand partners, and colleagues.

• Is confident in using radios to communicate with colleagues or centre personnel.

• Is proficient in using Outlook, Excel, and other Microsoft Office applications.

• Possesses strong knowledge of the centre to answer questions from individuals working, visiting, or living around Clarks Village.

• Demonstrates cooperation, professionalism, and team spirit within the Guest Services Team.

• Works with a positive demeanour and supports team members when required.

• Remains open to change and is flexible within the team as needed.

• Understands that the role involves working both indoors and outdoors throughout the year, in all weather conditions, and rotates in/out with colleagues.

• Reports any items in need of repair or replacement to the appropriate person.

• Ensures that the cleaning area and space are kept clean and tidy, with cleaning materials stored safely.

• Maintains polite and effective communication with colleagues, tenants, and guests.

• Is prepared to undertake further training as required.

Main Duties:

• Responds promptly to guest inquiries, ensuring a maximum response time of 24 hours.

• Provides local information to support tourism efforts.

• Drives guest feedback through the “Share Your Thoughts” platform.

• Manages Lost & Found property and Shop Mobility services, remaining vigilant in all handover communications.

• Ensures that all work is carried out safely and properly, in accordance with Health and Safety legislation, Mitie policies and procedures, risk assessments, and method statements.

• Is accountable for and follows up on any communication forwarded to colleagues or management.

• Communicates and coordinates with colleagues as necessary, utilizing the handover diary.

• Maintains confidentiality in all aspects of client and staff information.

• Communicates with guests through various channels, including telephone, email, and social media.

• Acknowledges and resolves guest feedback and complaints, and takes accountability for following up.

How to Apply 

Apply online.