Job Description

Goldsmiths is seeking a Deputy Manager with a proven retail management background to support the Showroom Manager in leading and developing a high-performing team in the luxury watch and jewellery retail sector. The ideal candidate will be commercially aware, passionate about delivering exceptional client experiences, and skilled in motivating team members, managing client relationships, and driving business growth.

As part of the Watches of Switzerland Group, a FTSE-250 company with over 230 years of heritage, the role involves representing prestigious brands like Rolex and OMEGA across their nationwide showrooms. The position requires an inspirational role model who can excel in clienteling, networking, recruitment, and performance management while maintaining the company's commitment to outstanding customer service.

In return, the company offers a comprehensive benefits package, including holiday purchase schemes, employee assistance programs, and opportunities for professional development in a diverse and inclusive environment.

Essential

1. Team Leadership & Development
2. Client Experience Management
3. Business & Development Commercial Performance
4. Brand Representation
5. Operational Management

Requirements

Professional Qualifications and Experience:

• Proven track record in retail management
• Extensive experience in a luxury retail environment
• Strong background in team leadership and development
• Demonstrated success in sales and client relationship management

Skills & Knowledge

Essential Skills:

• Natural ability to guide, mentor, and develop high-performing teams
• Excellent people management and interpersonal skills
• Commercial awareness and business acumen
• Strong understanding of clienteling techniques
• Proficiency in networking and events management
• Ability to perform competitor analysis
• Excellent communication skills
• Capability to implement and follow up on business initiatives

Key Competencies:

• Performance management
• Team training and development
• Sales strategy implementation
• Client relationship building
• Brand representation
• Recruitment skills
• Strategic communication

How to apply

Please send your application to: Shelie.green@goldsmiths.co.uk.