Job Description

The Administrator - After Sales is a boutique or showroom-based position within the Watches of Switzerland Group, reporting to the Boutique, Showroom, or Deputy Manager. This role serves as a vital support function to help achieve sales targets and maintain the luxury client experience standards expected in high-end watch and jewellery retail.

This position combines administrative excellence with client service delivery, ensuring all operational processes meet company audit and security standards while supporting the showroom team in delivering exceptional luxury experiences to clients.

Essential

1. Administrative Operations Management - Ensure all administrative tasks, documentation, stock control, end-of-day paperwork, and banking procedures comply with company audit and security standards
2. Client Service Excellence - Respond to client queries via telephone, email, and in-person within agreed service levels while processing enquiries and orders efficiently to maintain luxury service standards
3. Inventory and Systems Management - Manage internal stock and repair systems in accordance with audit procedures while maintaining quality housekeeping in administrative areas
4. Luxury Client Experience Delivery - Support the showroom team in delivering exceptional client experiences that meet the premium standards expected by luxury watch and jewellery customers
5. Continuous Learning and Compliance - Develop product knowledge through ongoing training, complete required e-learning modules, and adhere to all company policies and procedures

Requirements

Professional Qualifications and Experience:

• Knowledge of jewellery and watch products 
• Visual merchandising experience 
• Experience working to targets and deadlines 
• Background with administration as a core job function

Skills & Knowledge

Essential Skills:

• Organisational and Planning Excellence - Demonstrate exceptional planning and organisational abilities to manage multiple administrative tasks, deadlines, and priorities effectively 
• Technical and Systems Proficiency - Maintain IT literacy with proven experience delivering administration tasks through company systems and processes, including rapid learning of new procedures 
• Communication and Interpersonal Skills - Exhibit excellent verbal and written communication abilities for professional client interactions via telephone, email, and in-person service 
• Attention to Detail and Accuracy - Apply strong numerical skills and meticulous attention to detail for audit compliance, stock control, banking procedures, and documentation management 
• Adaptability and Team Collaboration - Show flexibility to adapt to changing business needs while maintaining a motivated, proactive, and dedicated approach as a committed team player

Key Competencies:

• Audit and Compliance Management - Demonstrate expertise in maintaining company audit and security procedures across all administrative functions, including stock control, documentation, and banking processes 
• Client Service Excellence - Deliver exceptional luxury client experiences through professional inquiry handling, efficient order processing, and adherence to premium service level standards 
• Systems and Process Optimisation - Effectively utilise and learn company systems for stock management, repair tracking, and administrative workflows while maintaining operational efficiency 
• Quality Control and Standards - Maintain consistent high standards in housekeeping, documentation accuracy, and procedural compliance to support luxury retail operations 
• Cross-functional Support - Provide flexible assistance across retail and administrative functions while contributing to team objectives and sales target achievement in a collaborative environment

How to apply

Please send your application to: Shelie.green@goldsmiths.co.uk.