Summary

As an Administrator, you will play a crucial role in assisting the Showroom to deliver the sales targets and achieve key objectives. Ensuring all areas of administration adhere to company standards, you will be a dedicated and committed team player offering consistent support to the Showroom Team. With a passion for delivering excellent client experience, you will support the Team in ensuring that everyone has the luxury experience they have come to expect from our Showroom.

Essential

As an Administrator, you will be responsible for ensuring all areas of administration meet company standards including Audit and Security Procedures. You will ensure that when interacting directly with Clients or indirectly through the use of systems and processes, you deliver an exceptional Client Experience. You will be accountable for delivery in the following areas:

• Ensuring all administrative tasks and related documentation adheres to Company Audit and Security procedures, including stock control, end of day paperwork and banking 
• Respond to client queries (by telephone, email or in person) within the agreed service level standards and ensure enquiries and orders are dealt with in an efficient manner 
• Managing all internal stock and repair systems in line with audit procedures 
• Ensuring quality housekeeping and efficient set up in all administration associated areas of the Showroom 
• Assisting in Retail tasks as required 
• Delivering an exceptional Client Experience 
• Adhering to policies and procedures 
• Continuous development of product knowledge 
• Completion of relevant training via e-learning

Requirements

Essential Experience and Attributes:

• Jewellery and watch product knowledge
• Excellent planning and organisational skills 
• IT literate and experience of delivering administration tasks through company systems and processes 
• Experience of learning systems, processes and procedures to use them to a high standard 
• Flexible and adaptable to change 
• Motivated, proactive and dedicated 
• Excellent interpersonal and communication skills
• Numerate
• Strong attention to detail

Skills & Knowledge

Desirable Experience and Attributes:

• Visual merchandising skills 
• Working to targets and deadlines 
• Administration as a core part of your current or previous job role

How to apply

Please send your application to d.regan@goldsmiths.co.uk.